Q. Where do I collect the bike?
A. Melbourne - Ride Australia Bike Rentals - 382 Victoria St Richmond 3121. Short ride from the Melbourne international airport and approximately AU$ 50.00 in a taxi. Alternatively there is a good shuttle bus service for around AU$ 16.00 to the city centre. We are very close to the Melbourne CBD and Tram stop 22 is at our front door. If flying long distances we recommend a night's rest before collecting the bike.
Sydney - Ride Australia Bike Rentals -85 Hunter lane Hornsby. ( Not Hunter St)
Right near Hornsby train station.
Q. Can I leave luggage at shop during my trip?
A. Yes Mon-Sat. Note: No Luggage collection on Sundays. You can return the bike on a Sunday to our lock up area however your luggage is secured inside the shop which is closed on Sundays.
Q. What are your opening hours?
A. Monday to Friday 9am to 5pm. Saturday 9am to 1pm. Closed on Sundays. Bikes can be returned on Sundays. (See your contract for return time) Late returns incur fees.
Q. Can I rent a helmet and riding equipment?
A. Helmets, gloves, jackets, trousers and boots can all be rented. Charges Apply
Q. What is the security bond and insurance excess?
A. The security bond is processed on your credit card and refunded upon safe return of the undamaged bike. The insurance excess is the most you would have to pay in the event of an accident. If the damage is only AU$100, for example, then that's all you pay but if the damage is AU$6,000 and the excess is AU$4,000 you would be liable for AU$4,000 and the insurance pays the remainder. You can reduce the excess with an additional payment when you collect your bike, this is recommended.
Q. What license do I need and what else should I bring when collecting the bike?
A. You must be licensed to ride the bike you want to rent. Full Australian, international or Country of origin license is acceptable if in English.
The minimum age to rent a motorcycle is 21.
21-23 year olds can ride up to 650cc lams approved bikes..
The Minimum age for Harley Davidson rentals is 23.
Learners and "P" plate licence's are acceptable for LAMS approved motorcycles. For the safety of our customers Garners reserves the right to refuse any rental if appropriate riding skills cannot be demonstrated.
Scooters - Yes you need a motorcycle endorsement on your license to ride any size scooter in the state of Victoria.
Q. GPS / Sat-nav units - Can I rent one.
A. GPS / sat-nav units are available, to rent. Numbers are limited and should be booked in advance with your bike rental.
Q. GPS / Sat Nav- can I bring my own.
A. Yes you can bring your own however you cannot assume it can be or will be fitted to our bikes.
If we believe it will damage our bike in any way it will not be fitted. Please do not assume we can fit the GPS at time of bike pick up, this may not be possible.
If the GPS can be fitted there will be a charge for the time taken to fit & remove the GPS. This may also need to be booked into the workshop which may not be that day, so you need to notify us in advance if you require fitment, so we can work it in with your rental. Any damage done by the customers GPS unit will be charged for, including but not limited to scratches.
Q. Are locks supplied?
A. Yes. A lock can be supplied.
Q. Will my mobile phone work in Australia and will I be able to get a signal?
A. We recommend buying a TELSTRA SIM card for your phone when you arrive in Australia. (mobile phone shops are everywhere and SIM cards start at about AU$20). Only use Telstra. All other providers are hopeless out of the Melbourne City. You will get a signal in Most towns and cities. Be aware that between country towns and cities reception can be patchy. In most outback regions and some mountain regions it can be many hundreds of kilometres between towns and there will most likely be no signal at all in these areas.
Q. What happens if I break down?
A. We are here to help and the number 1 priority is to enable you to continue on your journey on a bike. You will be provided with a phone number which you can call if you have a motorcycle related problem.
Q. Will the bike have a full tank of fuel? & do I need to return the bike with a full tank?
A.Yes All Road Bikes are supplied full of Unleaded fuel and request that the motorcycles be returned full. $50.00 AU will be charged for road bikes returned without a full tank.
Q. Are there any charges when I pay by credit card?
A.No.
Q. How do I pay for toll roads?
A. A $10 toll pass is purchased from us at the time of rental which enables the use of all toll roads in the state where you picked up the bike. If you are travelling outside this state please notify us at time of pick up as additional toll pass will be required.
Insurance
Insurance for personal injury is covered in most cases by Motorcycle Registration TAC.
Insurance excess is double (2 X) the security Bond e.g. Bond $2500 = Excess $5000.
Reducing insurance excess.
Insurance excess (the amount you pay if you have an accident) is double (2 X) the security Bond e.g. Bond $2000 = Excess $4000.
You can reduce this Excess !!
Reducing insurance excess options:
1. Standard -Full Standard Insurance Drivers over 23yr. Damage Excess =2 x Bond. Cost $0.00
2. Stress Less - Damage Excess reduced by 50%. Damage Excess = Bond. $16.00 per day
3. Calm - Bond & Damage Excess reduced to $1500 Max. $24 per day.
Personal belongings are not insured by Aussie Motorcycle Hire / Garners Motorcycles and travel insurance is recommended. All insurance cover is void if rental agreement is breached and the renter becomes fully liable for the motorcycle, third parties and there vehicles if damaged and all other damages and costs relating to the accident.
Q. Should I organise travel insurance?
A.Yes Travel insurance and ambulance cover. We strongly advise all overseas customers to obtain travel insurance that includes motorcycle riding before they arrive to collect their motorcycle. We strongly advise all Australian customers to be Ambulance subscribers.
Q. Do I have to wear a Helmet in Australia?
A. Yes. Helmet usage is compulsory in Australia and are available for rent.
Q. If I break down should I get the bike towed?
A. NO, call us first.
Towing companies will charge between $650 - $2000 just to tow you a few kilometres depending on your location, and usually do additional damage to the bike.
Garners Motorcycle Hire & Ride Australia Bike Rentals will not pay for any towing charges, in the case of an accident or breakdown always call Garners Hire Bikes for instructions. Depending on distance and availability we may send a rescue van, if this is not available then towing may be arranged for you. Note: If the hirer organizes their own towing then it is at hirer's expense. If towing is organized by the hirer then the hirer is also liable for any damage caused by the towing company. (Tow companies do not tow motorcycles often and in most cases do not have the expertise to tie them down without damage.)
Q. Can I use a friend or relatives credit card for the bond? / Does the credit card holder need to present at the shop?
A. Yes you can.
Yes they need to be present to sign for the transaction and have ID to prove they own the card. This can be done in advance or on the day of bike collection.
Q. What are the terms and conditions for renting a bike from Melbourne?
